Twila Van Leer

Paying Too Much For Mobile Phone Service?

April 13, 2016 By Twila Van Leer

Those staying current with the market find lower prices.

Consumer Reports estimates that 50 to 70 percent of wireless customers pay too much for the service. There are better options, the price oversight publication says.

Check For Promotions

They give the example of Michael McCormack, who has followed the wireless industry for years as part of his job. Since he also is a customer, he was able recently to take advantage of a T-Mobile US Inc. promotion offering four lines for $150 per month.

Make Changes In Service According To Needs

Yeah, but what if your job doesn’t include up-to-the-minute info on such things? The great majority of consumers don’t pay much attention, so they go on paying too much. Some of them are “loyal to a fault,” failing to make changes in their service because they’ve been with provider for a time.

But some 6 percent of the 90,000 responders to a recent Consumer Reports survey said they had changed service in the past year. The savings amounted to about $20 per month, the survey found.

Compare Prices With Other Carriers

The Consumer Reports experts said users should be paying no more than $50 per line, instead of about $100. The carriers aren’t prone to let consumers know how they can save money, said Michael Gikas, senior editor for electronics and technology. T-Mobile started a price war in 2013 and the effects are still being felt. But it’s up to the customer to check on the prices being offered by various carriers and switch when it’s to their advantage. The carriers often offer special prices to customers threatening to make a change.

Customer Satisfaction

Those who are happy with their service are the least likely to change. Others don’t want to go through the hassle of swapping providers, even if they pay more to stay put.

Verizon Communications Inc. has the lowest rate of “churn” or customer defection, in the industry. Company officials say that is because of their focus on quality service and working with customers to guarantee satisfaction. Spokespersons for other carriers emphasized their features, which they believe to be as much as factor in retaining customers. The competition is fierce. T-Mobile has moved customers to lower-priced plans and AT&T has responded to industry price cuts by not only reducing their prices but increasing data allotments.

With this kind of competition, consumers who are willing to stay current with the market are likely to find lower prices.

Angry Patron? Cultivate An Ally

April 12, 2016 By Twila Van Leer

When you are faced with a screaming customer who is not satisfied with the service you have provided, don’t respond in kind, but use the opportunity to improve.

Marc Cosentino, co-owner of Goodfella’s Brick Oven Pizza in Staten Island, N.Y., found himself in that position, dealing with a husband who was very unhappy that Cosentino had hung up on his wife, who was treating the businessman to a tirade because she was not satisfied with his service.

Costenino did the right thing. Instead of escalating the situation with tit-for-tat jabs, he acknowledged that he had been wrong in the first instance. Then they had a level playing field to carry on a rational conversation and come to an agreement. The customer was mollified and ready to patronize the pizza parlor once again.

Joe McCullum, owner of Eagles’ Wings Business Coaching in Hamden, Conn., advises that an in-your-face irate customer really represents an opportunity to win a loyal fan for your business. He gives these tips for defusing a confrontation and turning it around:

Stay Calm

When confronting a situation, stay calm. Make eye contact with the grieved customer and ask what the problem is. You might want to take notes, a signal that you are really interested in knowing the details. Don’t rush things. This may be all it takes to set the scene for rational discussion. Most people aren’t used to having their consternation acknowledged. Don’t head for a back room to address the confrontation. That lets him or her know you are willing to face the complaint and try to work it out. Other customers may actually be impressed. The reputation will last longer than the incident.

Don’t Become Defensive

That will only escalate the irate customer’s frustration. If there is a misunderstanding, wait for a calmer moment to present your viewpoint. Acknowledging that you might be angry if you had found yourself in a similar situation may help.

Apologize

Apologize for the event and express thanks to the individual for bringing unsatisfactory service to your attention. Ask how it can be corrected and make a sincere effort to work out a solution together. Get the person’s contact information and do a follow-up to ensure that the problem was satisfactorily resolved.

Making the effort could ensure a loyal customer who is more than ever ready to bring you his business.

How Safe Is Your Pension?

April 8, 2016 By Twila Van Leer

How to know if your pension is safe. Is your pension safe?

For years, you worked hard on the assumption that when you were ready for retirement, a company pension would finance the final years of your life. It was a comforting cushion.

Now imagine that the cushion has disappeared. Your employer regrets to inform you that there has been a mistake and the amount of your pension is being drastically cut. It has happened frequently enough lately that it isn’t possible to ignore.

For instance, one Hawaiian man was informed by his former employer that he had been overpaid by $97,000 over a period of twenty years. The company wanted $66,000 back, please. The 65-year-old found his pension reduced from $1,300 per month to $800.

Changes in pension policy

The example is not without precedent. Huge changes in pension policy have left thousands of retirees blindsided and wondering what to do next, according to an AARP magazine article. Bankrupt cities such as Detroit are targeting pension plans in an effort to stay afloat. Private companies are selling off obligations in the form of annuities, freezing or under funding their pension plans or shifting their employees to 401(k)s, Traditional pension plans now go to only 16 percent of the country’s workers. That’s about half of the 35 percent in the early 1900s who put their faith in pensions to finance their retirement.

Recent federal legislation that allows some financially beset companies to cut benefits to former employees under age 80 has exacerbated the situation. A growing number of retirees find themselves with less to live on as their pensions are trimmed.

Some financial experts predict the demise of the traditional pension program in the United States. The congressional edict shifts the burden from the employers to those least able to afford it – retirees or their surviving spouses, according to the Pension Rights Center, which fought the legislation.

Multi-employer plans, which were created to provide a pool for pension plans for companies, primarily those dealing with unionized workers, are feeling the changes. Reduced union membership and market declines have created problems for at least 150 to 200 of those plans. Some are expected to run out of money within 20 years. A complex process for modifying benefits will protect workers for some time, but cuts are likely over time.

The legislation could leave millions of Americans with their retirement plans in shambles. The Hawaiian resident, who worked as a sheet metal worker in Chicago, found himself the unwitting victim of his company’s sloppy handling of its pension program. Over a thirty-year period, the company overpaid retirees (he was one of 588 affected) more than $5.2 million. Even a decade after the whopping error was discovered, steps hadn’t been taken to rectify the problem, hence the shock of learning that he was expected to help repay the over payments, with 7.25 percent interest tacked on.

An even more painful cut occurred when a South Carolina retiree’s monthly pension check dropped from $1,414 to just $5. His former employer’s reasoning: it had overpaid him by more than $263,000. They argued that disability payments the man had received should have offset much of the retirement payment. As an employee of the New York transit system, he had suffered serious injuries, including a bullet in the head and stab wounds in the chest, in encounters with thugs while working.

How retirees can protect themselves

These examples are not the only ones being reported in the country. In both the private and public sectors, pension problems are manifold. Attempting to recoup disputed pensions is now one of the leading tasks of some legal agencies. Local laws related to pension errors are not consistent, so recovery is unpredictable.

Retirees are advised to protect themselves by asking to see the calculations that figured the amount of their pension. If you are unclear on your situation or feel you need help in understanding your rights, contact the Labor Department at dol.gov or call, toll-free, 866-444-3272, If you are still working, file relevant materials such as W-2 forms and pay stubs. Also keep documents related to pension plans, including a plan description, benefit statements and notices you are sent.

Credit Card Or Debit Card? It All Depends

April 7, 2016 By Twila Van Leer

Which card is better to use between credit and debit?

It’s one of the questions that enters into discussion whenever issues of personal finance come up. And the answer is not as easy as it would appear on the surface. Purchases with both cards are subject to processing that makes a difference. Before you decide how to handle your card-shopping, consider these factors.

Debit Card

When you use a debit card, the transaction usually requires a personal identification number or PIN. The transaction is completed in real time, with the money coming immediately out of your bank account and transferring to the merchant.

Credit Card

A credit card does not require a PIN and is an offline transaction. The funds remain in your account until the merchant settles the purchase. It generally takes two to three days for the transaction to be apparent in your account.

Fees

Before the Dodd-Frank Wall Street Reform and Consumer Protection Act was passed by Congress, card issuers could charge different fees for credit card purchases than for debit card transactions. Initially, interchange fees of 12 cents per transaction were set. They rose to a 21-cent cap before the bill was signed into law, but that was still significantly lower than the previous 45-cent fee that had been in effect.

Credit Unions

The law, however, does not apply to thousands of community banks and credit unions that issue cards. It is in effect for financial institutions with $10 billion or more in assets.

The caps tended to dry up the debit card rewards and free banking provisions that had been offered with cards.

Difference

With the regulatory changes it makes less difference if you use a debit card or charge card for your purchases. The major difference now is that a debit card does not help you build credit, while a credit card does. Many debit cards now will run transactions without the use of a PIN, which minimizes the prospects for fraud.

Personal Decision

If you pay off credit card purchases in a timely manner, avoiding the interest charges, the distinction between debit and credit is further neutralized. Most Americans are likely to have one or more of both types of cards in their wallets. How they use them as they shop is a personal decision.

5 Excuses Keeping You From Being Debt-Free

April 3, 2016 By Twila Van Leer

The only solution to debt is to stop the leakage and resolve to get rid of it.

There are many reasons why you may be stuck in debt and they’re not all necessarily related to the state of your finances. In fact, your money woes may be exacerbated by your mindset. Your beliefs are often what guide you, and if you’re carrying around problematic ones, you’ll have a much harder time getting debt-free.

Here are five excuses that could be keeping you in the red.

I Deserve It

One of the most common phrases debtors bandy about is “I deserve it,” Jeff Jones, a Certified Financial Planner in Huntsville, Ala., wrote in an email. “It’s an excuse and that transcends financial matters … but this usually comes at the expense of a larger, long-term goal.” This mentality, for instance, enables people to reward themselves with a lavish vacation (on credit) or a new car (and the payment to go with it), Jones added, when instead you should be thinking about becoming debt-free or saving more for retirement.

I Don’t Know Where to Start

Facing debt is overwhelming. It involves owning up to whatever got you there in the first place and taking responsibility for paying it off. Add to that the sinking feeling that comes with realizing how much you owe and the whole thing starts to become one sad situation that seems insurmountable. How will you ever get out from under this mountain of expenses? Fortunately, there are options, including, for instance, debt consolidation, balance transfer credit cards or the help of a credit counselor. You just have to be willing to face your debt head on and put the time in to research what strategy may work best for you.

I’ll Deal With It Later

Another day, another excuse. “I’ll draft a budget in the new year” or “When I get a better job, I’ll start paying off debt.” And on it goes. The problem with this mentality is that the timing will never be right. It’s like keeping a diet: If you always find an excuse to get out of it, you’ll never reach your goals.

I Only Need to Make the Minimum Payment

Initially choosing to make only a minimum payment on your loan obligations can be a hard habit to break. “This one is invidious because it anchors you to making a payment, which means that, in the case of a credit card, it will take, say, 10 years to pay off, assuming you don’t add to the balance,” Jason Hull, a Certified Financial Planner in Woodbury, N.J., wrote in an email. “We tend to become attached to the first number we see, so when we see the minimum payment, we assume that’s what we should pay. Instead, we should pay as much as we can on our credit cards to pay them off as soon as possible — and make sure that we’re not adding any more to the balance.”

You can see just how much adding a few dollars to your monthly payment can impact your debt-free timeline using this credit card payoff calculator.

Remember, high credit card balances can damage your wallet and your credit. You can see how your credit card debts may be affecting your credit score by viewing your free credit report summary, updated each month, on Credit.com.

I’m Not Responsible

It’s easy to blame our debt woes on external forces, like car repairs or a medical emergency, but when all’s said and done, we need to take responsibility for our actions. That could mean not living like an upper-class family on a middle-class paycheck, being able to sign off of our favorite shopping sites when we know our credit card bills are already too high and avoiding “friends” who spend to have fun (and encourage you to do the same.) It’s a good idea to try to stop justifying your habits with the idea your debts aren’t your fault — someone got into debt, and whether you acquired it by marriage, co-signing, or on your own, it’s yours, and yours alone, to pay off.

Coping With Debt PDF: Developed by the Federal Trade Commission, this pdf was designed to help consumers stay ahead of their debt. 20 pages of self help techniques that can help you through your financial difficulties.