Getting the word out about a new e-business can be a considerable challenge for a beginning entrepreneur. Social networking on such sites as Facebook, Twitter and LinkedIn can be an inexpensive and effective way to promote, but there are some things you need to know before setting out.
In a recent Wall Street Journal column, Sarah E. Needleman offers advice for the uninitiated, with the underlying message being to take time to understand how the networks work and use good judgment in choosing where to post your messages to get the biggest payback. The sites are free and “wildly popular,” she says, but diving in without a little know-how might be counterproductive. Among the dozens of choices, the newcomer to the game might spend a lot of time spinning wheels without the desired results. Some of the fast-growing newer sites, including Google+ and Pinterest are attracting scores of competing businesses, all of them vying for attention.
The average Facebook user spent seven hours on the site in February, according to comScore, a market research firm. That’s powerful incentive to get your company’s name before the social networking public.
However, those in the know recommend that you hold off using the social network until your start-up is functional. Spend your limited time and energy on establishing the business at the outset. Networking shouldn’t rob from the demands of your start-up during the tricky challenge of getting it in motion. Acting too fast might end in embarrassment or adverse reaction. One bad reaction from an unhappy customer could “go viral” and be re-posted many times, spreading negative information about your business in the exact opposite manner you desire. Needleman quotes Kevin Ready, an Austin, Texas entrepreneur who has learned from experience, as saying: “Your first priority is to get your operation started. . . Social media is a long-term investment and not magic. It’s hard work.”
With that in mind, when you think you are ready to launch social networking in your company’s behalf, look for a network that will get your message to those most likely to be interested. LinkedIn, for instance, is an outlet that has a membership made up primarily of companies and business professionals — a logical place to post if your business sells goods or services to businesses. A few days or even weeks spent in research could multiply the benefits when you are ready. There are plenty of examples of start-ups that found themselves consumed by networking while still in the throes of getting off the ground. Some reported they had to back up, become better prepared and begin again. Your preliminary research should include noting what your competition is doing on the network you are likely to use. Looking at the competitor’s messages also will give you a consumers-eye view that may guide you in creating your own ads.
Before using a network, you should secure your business name. There is the possibility you could lose your name to another business of another individual as you concentrate on building your company. Claim your name on the network you are considering so you avoid potential frustration. Post a “coming soon” message to hold attention while you prepare the real thing.
Long experience has shown that the most popular company profiles are those that attract visitors with contests, surveys and special offers, Needleman noted. Store shopping or social networking, buyers are assessing what’s in it for them.
For business start-ups, make sure you have adequate checking account supplies